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I need help guys😓
Answers
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When you log out your Facebook/King Account while while your current level is lev el 2000+, unfortunately you are back to level 1. 😔
If you are offline while have connected with Facebook/King Account, you are still on your current level but cannot save your progress (if you transfer to play with new/another device, that means you are still on your previous current level (current save previous progress) with online playing).
So have you asked your current level and send your new game ID (new Facebook/King Account) to restore your level on Contact Us already when you sign up new email address? 🤔
If haven't, you can ask again to follow up my previous reply here 👆 on Contact Us again but you should wait for Community Team will help you to restore your level longer.
And you are welcome! I love this image! It's lovely! 💕
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Yes! Very sorry! 😔
Except you are offline while still haven't log out, you are still your current level. 😊
So when you can login to current account, you can still save on your current level but you lose all of the boosters and events will be reset or gone.
I hope you can understand to read it. 😊
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You may have used the wrong email when creating your account, or the email you typed when changing your password is incorrect. If this happens you will not be able to recover your account, but we will be able to return your levels to you manually.
Please follow the steps below.
- Uninstall and then Reinstall the game app.
- Create a new Kingdom Account and connect the game.
- Let me know your game Id when the Kingdom is connected to your game.
Here's how to create a Kingdom account.
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@alex1606kersey if you delete your game and go back to level1 @Sukanta_Biswas can get your game ID from you and the level you was on and they can manually restore you to the correct level. So you will not lose any progress, you just need to have a working account.
