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Hi there, please check whether you are able to restore to your current level after reading the article shared by Kiara. If it doesn't work pls refer below.
If the game wasn't saved on any account, don't panic! Player Support can restore your levels manually!
First make sure the game is connected to the Facebook or King account that you want to use in the game from now on.
Then head over to the Settings in the game and Help Center. Choose a topic and you'll find the 'Contact us' in the bottom of the page. Send an email to Player Support from there so they can help you you and manually restore the levels.
Please remember to mention what level you were on so Player Support can restore the game right away.
Hope you are able to sort it out 🙂🍭
Please email Player Support so they can restore the levels manually on your new account.
Go to the game's Start Menu, then Settings - Help Center - My Game Progress - Contact us and send them an email. Don't forget to mention what level you were on!
Or you can let me know your game Id.