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Fantastic 5 timer stuck for weeks
My Fantastic 5 timer has been stuck at 00:00 for several weeks. I've gone through every single troubleshooting step possible: logging out and back into Facebook, clearing cache, restartingnl device, making sure I have the latest version, etc. I thought maybe I'd get the custom team option eventually and that would fix it, but I never received that update either. Meanwhile, I'm missing out on lots of rewards and boosters. Is there any way to fix this? Thank you in advance!
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Answers
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Hi @Cece322 .
Very warm welcome to u in the community.
F5 is a test feature and awarded to a selected number of test players. So there can be 2 problems.
Either it is out coz of a temporary problem.
Or u may no longer be a member of that selected group any more.
But u should be hopeful that it might come back to u any time. Plz. Check more details as below link.
Wish u best of luck.
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Hi there CeCe, check out the additional article below to ensure you have done all the updating steps required..
Hope the solutions here are helpful to you. Let us know the outcome 😊🙏🏻🍭
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Please let me know your game ID then I will report your problem to my team and send me a screenshot.
Thank you.
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Thank you for your replies, everyone. To answer the questions that have been asked:
- I am playing on a Samsung S10. I will see if I can borrow a family member's device to log in to see if I can get it to work there.
- My version of the game is the newest in the Google Play store, which is 1.180.0.1
- My player ID is 1554392241
I've attached a screen shot of the faulty timer.
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Thank you.
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Hi @Cece322 !
Have you tried reinstalling the app?
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I'm afraid of losing all my boosters if I reinstall. 😔 So, I'm reluctant to do that.
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If nothing else helps, then that's the final solution to fix issues I'm afraid.
Any purchased Boosters can be restored after the reinstall.
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