Was level 800 something....now says "You are one of the best players - New Levels coming soon"

gobluejd · July 2020

@Sukanta_Biswas I was around 800 something.

Sukanta_Biswas · July 2020

Please edit your comment and remove your email because we do not want your personal information in the thread.

Your game ID is 10 or 11 digit number.

gobluejd · July 2020

@Sukanta_Biswas I do not see a number anywhere in my profile, just my name and address.

gobluejd · July 2020

@Sukanta_Biswas i found it. I had to touch KING.

It is : 11243247135

Crazy Cat Lad · July 2020

Hi @gobluejd !

Looks like you have the issue here:

https://community.king.com/en/candy-crush-saga/discussion/285627/game-starting-at-the-last-level-lives-timer-on-100-000-minutes

gobluejd · July 2020

@Crazy Cat Lad thanks! However I have done this and lost my levels. I am hoping they can reset.

Crazy Cat Lad · July 2020

Oh no! Let me know your Game ID and what level you were at and I will restore the game.

Please make sure the game is connected to your Facebook or a King account before you check the Game ID.

How to find your Game User ID on mobile devices and the Windows app check here.

gobluejd · July 2020

@Crazy Cat Lad i posted my game I’d in the thread just before you originally posted.

Crazy Cat Lad · July 2020

Your game is saved on your Facebook. Please just reconnect the game to Facebook to get back your levels.

gobluejd · July 2020

@Crazy Cat Lad That is not the correct one. The correct one is under my email address. This is odd. When I log in with email I get the same ID for both FB and email??? I started playing this years ago and stopped. Then I had surgery and started playing but I used my email address. I guess there is nothing you can do? I mean how can my icon/avatar show level 38 and only have played 5 levels? See what I mean?

Can you help?

Was level 800 something....now says "You are one of the best players - New Levels coming soon"

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