Welcome to the Candy Crush Saga Community
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@ColloMasea07 Hi and welcome,Have you sync you game with Facebook. you will need a Pc to do this
Quite simply yes you can! It's really straightforward to sync your progress between Facebook, mobile and King.com, which means if you would like to switch platforms, you can easily do so without having to start the game again.
To sync your progress with King.com, please complete the following steps:
If you have done this and still are at level 1 see post below
Hope this helps
Hi there... Just wondering first, did you use Facebook to Save Progress from the time you signed in to play the game from level 1? Or did you leave the game to go log into Facebook and then go back to CCS? I've seen people accidentally leave the CCS app to do that, closing it and losing the progress before they could ever get it saved by Facebook.
It happens, lol...