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Hi, I was trying to save my progress on Facebook and lost it, please help
marykasser
Posts: 1
Level 1
in Support
I was saving all of my progress through Facebook for candy crush saga,( I was on level 3000). After I was told it was all saved and I went back to the Candy Crush Saga app all my progress was gone and I was back to the start at level 0. What should I do about this
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Answers
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Hi @marykasser.
We warmly welcome you to our adorable king community.
Plz. Check below link for your lost progress.
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Hi Mary,
Did you try playing a level just to see if it catches up?
Are you on a PC or mobile device? Android or iOS?
It's never a bad idea to sign out, restart your device, sign back in.... Gives everything a chance to inload temp files and junk.
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Double check that your app is connected to Facebook, as well. Never know if you got disconnected and didn't see it. 🙂
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Is your app up to date? Have you cleared your cache and cookies recently and logged in & out of your profile recently. If not try those steps to try and resync your device 💪🏻
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@marykasser.Hi, follow the advice from @JethrinaBodina and make sure you play and complete a level after restart as sometimes it needs this to reconnect to the server correctly.
If you still have same issue see post below
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