Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
Connection Issue
Best Answers
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Hi @boredmagnet20_ .
We welcome you to our wobderful King community.
Plz. Follow the steps suggested by @Sukanta_Biswas . And do feedback us if you are unable to get your progress back. We can request our CM to help you manually.
Thanks.
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@boredmagnet20_ Hi sounds like you have this issue but at present the game team are working on a fix for this but at the moment there is no time frame on a fix for it. So you need to be patient.
The issue with your avatar not showing or spinning is a Facebook issue, King and Facebook are working together to try and resolve this problem but again there is no time frame for a fix for this. Please see post below for detailed information
hope this helps
Answers
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Are you trying to save the game for the first time? If this happens you will not be able to save your game progress since your game app has been corrupted.😔 You can also try by following the steps below.
Check Game App update - Clear Cache data( Android only) - Restart Device - Open game & try to Save.
If the above steps do not solve your problem then you need to uninstall the game app and you will lose your game progress completely. However it will be possible to return your game progress manually, through our CM.
Let me know the current status of your game.😉
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Hi @boredmagnet20_ .
We welcome you to our wobderful King community.
Plz. Follow the steps suggested by @Sukanta_Biswas . And do feedback us if you are unable to get your progress back. We can request our CM to help you manually.
Thanks.
-
@boredmagnet20_ Hi sounds like you have this issue but at present the game team are working on a fix for this but at the moment there is no time frame on a fix for it. So you need to be patient.
The issue with your avatar not showing or spinning is a Facebook issue, King and Facebook are working together to try and resolve this problem but again there is no time frame for a fix for this. Please see post below for detailed information
hope this helps
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