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How do I reinstate a candy crush app that I accidentally deleted?
Answers
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Hi @leahp15, are you by any chance playing the game through the Kingdom? If not, I suggest that you do because then your progress can be saved on their server. The first thing that you need to do is to start an account and my suggestion would be to start a Kingdom account. Please follow the steps on here: https://community.king.com/en/candy-crush-saga/discussion/250549/superstar-information-post-creating-a-kingdom-account-browser-with-images/p1?new=1
Once you have this account, you will need to get your user ID # and you can follow the steps on this link.
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact
They can manually go into your new account and get you back to where you were. It might take a couple of days before you get a response so please be patient. You should get an email with a ticket number on it. Please make sure to use this topic and subtopic when completing the form.
Please let me know when you get your progress back. Always play through the Kingdom. I haven't played through Facebook in ages because of all the glitches.
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Hi @kalp9 and welcome to our Community!
If you played on Facebook or King.com, your game is still saved on your account, just login to the same account you used before and open the game and it's all thee.
If you played via the Windows app, then just like on mobile, download it again from Microsoft Store and connect it to your Facebook or King account where you had the game saved on.
