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extra spins missing
Answers
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@katy13 Hi and welcome, the extra spin is a test feature so it is not gaurenteed to always be in your game. Test features are group of randomly selected people. This just means your not in the test group at present but you could still be in the future
Hope this helps
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Many players are reporting the same thing. It's a test feature and is not always available to everyone. Do some routine trouble shooting like making sure your game is up to date and restart your device. Sometimes this will help. Otherwise I hope it comes back for you soon.
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Hi and welcome to our community @katy13 ,@vonia ,
The extra spin feature is like any other bonus feature is not permanent feature. And like all other bonus features there is no guarantee it will always be available to you. These features are provided to some selected players. And also it may appear on different devices. I am also having it on my android and not having on my laptop.
Please also note that this may also be out due to some temporary problem and may return to you any time.
Please see the remarks from our CM about this issue.
Thanks.
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Hi there @katy13 and @Vania and good day to both of you.
As mentioned above, the extra moves feature is a test features and may be made available to players from time to time. Since your game play is not affected, do continue playing and stay tune for other new features being introduced to your game 😊
If you are stuck at certain level and need the extra move to help you pass, you may look up for online video tutorial by popular YouTubers such as Johnny Crush who played without boosters or Suzy Fuller who provide audio talkthrough for certain levels only. Also, you may want to check out this article from the Help Center.
If you still need other help, please let us know.
Thank you 😊
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Hii welcome to d king community
Each feature of the game is under the control of the test group and the group members are randomly selected. Studio is always working to improve these features so sometimes they are not available in the game so we cannot say for sure that you will always find such features in your game. Once the test is successful, you can get the feature back to the game at any time.
You can check here
https://community.king.com/en/blog/kb/articles/495-my-special-event-just-disappeared
