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🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
I cannot connect my galaxy tab to save game progress.
BCope22372
Posts: 4 Newbie
in Support
Answers
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Hi and welcome to the community.
We're sorry for your problem. It may occur due to many reasons but one of them is if you change your Facebook or Kingdom password without logging out the game, the game app will be corrupted. If you find the image below while connecting game to the server, you can be sure that your game app has been corrupted.
In that case, you must uninstall and reinstall the game app.There is no other way.😭 You will lose all the stored boosters to do this, but will regain your gold bars and game progress.
Let us know if it is a bit different.
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@BCope22372 Hi and welcome. If your error is this, It is under investigation. for some people this issue does get solved with re installation but not everyone,.
There is a link in post to email customer support so they can look into this issue for you,
What platform are you using to play the game
Thanks
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Hii welcome to d king community
While technical issues are very frustrating, the great news is that they are also generally quite easily fixed. The first thing we need to do is make sure that your device is running as smoothly as possible.
Please select the device that you are playing on!
Better try this...hope it will be useful
