Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Not loading lives message box
Options
Best Answer
Answers
-
@SilCampanelli Hi, are you playing via an app of an internet browser. Have you checked your facebook permissions
Check your app permissions
When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.
You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications
If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.
Click ‘Renew Access’ to reactivate the app’s permissions.
You might also want to check your active app-permissions by clicking the ‘view and edit’ link. If 'Friends list' is not selected, our games will not be able to view your friends, and you will not be able to send messages or receive help from them.
Remember, you'll have to do this every 90 days.
If this does not work, we have other articles that might help.
Just head to the home page of the Help Center and look through the following sections:
