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Accidental purchase
Once I quit the level and there were 0 lives, there is a "no more lives" page. I accidentally clicked the 6 hour unlimited lives, but there is no confirmation when I press the 69 gold bars, which is less than half out of total. I can't press the X button and the purchase is successful.
How to reward gold bars because of an accidental purchase? This is the first time I spent in Candy Crush for 6 years using gold bars. In 2013, why does an extra 5 moves with the "Play On" button costs real money?
Comments
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@Evan_Lei Hi:)
I'm pretty sure only the goldbars you've paid for are actually refundable when you email help center from your app, because the studio can access your purchases history. "Free" boosters and goldbars won in the game are not.
I understand the frustration of this very well, I spent accidentally 69 gb recently because I was (too) rapidly scrolling the map down. The lack of confirmation button and level search box will be the death of my goldbars inventory :(
As for the last question, features change and get update frequently. The "Play on" button included. You spend goldbars or money for a chance of additional moves now. There used to be free moves spin every 48 h too and now only a test version of it, with ads, exist in mobile.
Hope it helps :)
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Hiii welcome to d king community
I am very sorry to hear that you made an accidental purchase!! This King Community does not deal with the Purchase issues as the query includes your personal details!
Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact
** While filling out, enter the TOPIC as "Problems with Purchase" ---> and SUB-TOPIC as "Accidental Purchase" ---> Explain briefly about the issue and Submit the form.
NOTE: Along with above details, make sure to enter the Game Name correctly!
After sending the complaint, you will be receiving an automated email as acknowledgement. If you have not heard from them within 3 days, send a reply to that automated email you have received.
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@Evan_Lei Hi and welcome. There is an idea for this see link below put your vote in for confirmation button
you can try customer support for your accidental purchase. not saying they can do anything but you never know your luck.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
Free extra spin feature is a test feature so it is not always guaranteed to be in your game. test features contain groups of randomly selected people. So this just means your not in the test group at present, but you could be again in the future. I have lost this on one of my devices but still have the feature on another
Hope this helps
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I accidentally pressed it again, @Freddy_Falkner, because the "No more lives" was extremely messed up. I pressed the 6 hours unlimited lives again - two in four days, because of the weird tab! There needs to be a "Get lives" tab redesigned to prevent accidental purchase. Unfortunately, the purchase lasted for 3 seconds and I can't press the X button and it can't confirm.
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