Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @palavibhangu, @Sukanta_Biswas @Freddy_Falkner @kiara_wael,
I have tagged some people who can report this & further assist you. Do not know their hours, but they will get back to you.
Can you give us a few things?
Need:
What is my User ID and where can I find it? — King Community
Your "User ID#" is the same on all King games you play on.
ᐅ How to take a screenshot
https://www.take-a-screenshot.org/
This will help the staff in escalating the issue to "Support", if they cannot solve it, along with tracking it with your "Device" & "User ID#".
Please repost these items, so when the staff arrive it will be readily available. Below are the current version *Updates for Saga & Soda. You may want to check if you are current or not.
Thx & Welcome To The King Community - Origins7 Dale, 😀
8/11/2020