2 videos will not play

frankv · August 2020

One is from wwgoa and the other one is a blank black screen

Pitty_Kitty · August 2020

https://community.king.com/en/candy-crush-saga/discussion/309095/2-videos-will-not-play

@frankv Hi and welcome to the community:)

Do you mean ads videos?

@Crazy Cat Lad

frankv · August 2020

Yes, when you try to play the ads to get extra moves etc

Pitty_Kitty · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/994508#Comment_994508

What device are you playing on? Thanks

Leslie_B · August 2020

I have had that happen sporadically during the Air Drop. The error message is "video not available ". Sometimes on other ads the screen is just black.

I play on an Android phone.

Very random for both issues. Never lasts long but I cannot see a pattern.

frankv · August 2020

I am using an Android phone also - some ads play fine, some just show a still screen and nothing happens and others are just a black screen

Freddy_ · August 2020

@frankv Hi and welcome the issue with a couple of the ads is known and they are being looked into. hopefully these will be resolved soon

Hope this helps

Spinnifix · August 2020

Hello and welcome to our beautiful community

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache. This is important. If it's still that way, then the videos have a bug.

Please get in touch, thank you

rajdeeptb · August 2020

https://community.king.com/en/candy-crush-saga/discussion/309095/2-videos-will-not-play

Hi dear

Please Clean cache files of your device. Also use Updated version . Log Out And Relogin After Sometime.

Hope It Will Be Fixed

2 videos will not play

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