I’m on level 1635 I believe why am I starting over .

Welcome. Please check this page to get your levels restored. https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Hi there @donrej96 and good day to you.

Noted your back to level 1 of the game but I hope you've tried all the syncing progress steps shared above and it works for you.

If you still unable to restore your game. Please contact the King Player Support by clicking on the "Contact us" and report your issue. Do reply them or follow up closely.

You may come back here again if your issue still persists, then we will offer you alternate solution 😊😊💗

Hope it's solvable. Keep us informed. Thank you 😊🍭🍭