Alex_The_Witch

Game Expert

Comments

  • Hey there @victor61 . Hope you're doing well. I'm sorry to hear you're having issues logging into your account on Windows. Regarding the Facebook login on Windows, I confirm the issue remains as our team still hasn't found a fix for it, my apologies for that. As for your attempts logging through King and the "mismatch"…
    in Can't connect to account Comment by Alex_The_Witch 1:25PM
  • Hey there @manxmano . Hope you're doing well. I'm sorry to hear you're experiencing these technical issues after updating to Apple's iOS' latest version. I advise you to reach out to Apple's customer support: https://getsupport.apple.com/topics I hope they're able to help you. Have a great day!
    in Jerky graphics after iPad update to 26.3 Comment by Alex_The_Witch 12:08PM
  • Hey there @Tonyuk66 . Hope you're doing well. I'm sorry to hear you're having issues with your Episode Race progress not advancing properly. Could you please tell me which device/platform you use to play, so I can send some troubleshooting steps? Thanks in advance and have a great day.
    in Episode Race not advancing reported in December still not fixed. Comment by Alex_The_Witch 12:00PM
  • Hey there @torstenflinkk ! I hope you're doing well. I understand you're having some technical issues with the game, as well as with not receiving your rewards for a while now. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of…
    in Can you please fix these bugs? Comment by Alex_The_Witch 11:57AM
  • Hey @SabrinaM . Hope you're doing well. Ah, amazing news! Seems it might have been some bug between the old version and your device. I'm glad it got fixed and hopefully it won't happen again. If you need anything else let us know. Have a great day! :)
    in Candy Crush Solitaire Comment by Alex_The_Witch 11:47AM
  • Hey @Freegulo . Hope you're doing well. Thank you so much for replying back in English. I appreciate it. Yes, I can see here that the latest version for Solitaire was released on the 20th of this month, so it's possible that at the time of your question, the new episodes still hadn't been released. Sometimes there may be a…
    in Seviye mi bitti? Comment by Alex_The_Witch 11:46AM
  • Hey @dianakotori and @Laflor . Hope you're having a good day. We've checked the pop-up on our side and I bring good news. It's something expected and part of the game's friends migration. Once you click on "import all my friends" and the import is successful, the pop-up should then not appear again. I hope this helps. Take…
    in PRS HAS NOT WORKED WELL FOR 12 DAYS Comment by Alex_The_Witch February 17
  • Hey there @xAli0yx . Hope you're doing well. I've now replied to you in the ticket you had created with us through our player support, ticket 16353250. The progress on your Facebook account has now been transferred to your new King account. I hope all is in order, but if you need anything else feel free to let me know.…
    in How can I sync my old Facebook to my king account on Farm Heroes Saga? Comment by Alex_The_Witch February 16
  • Hey @Laflor and @dianakotori . Hope you're doing well. Thank you so much for all the info. I'll ask the team about this pop-up. As for your device, this helps confirming all is up to date. I also have an update; after several reports about the game lagging in some of the levels and gameplay in general, including yours, the…
    in PRS HAS NOT WORKED WELL FOR 12 DAYS Comment by Alex_The_Witch February 16
  • Hey there @stephanie2024 . Hope you're having a good day. You can post the User ID, it's not private info as only us from customer support can make use of it and it's info you can even add to your profile page here in Community. Looking forward to hearing back from you.
    in Any suggestions on chocolate box? Comment by Alex_The_Witch February 16
Avatar