Scroll down to the bottom and click Contact Us. They do not however have X-ray vision into your old device either. Can you imagine if every single player decided they'd lost 1000 hammers, 2000 colorbombs etc. and wanted them back? Not trying to be a smart ass but that is the way it is.
@gift_kay Did the info in the other thread last night not help you? Map navigation https://community.king.com/en/candy-crush-saga/discussion/comment/736530#Comment_736530 Please let me know if passing those levels again helped so we can give players accurate advice in the future.