Cezdiamond

Community Manager

Comments

  • Hi Suzie- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with openign the game on your iPhone. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this…
    in Candy crush saga Comment by Cezdiamond March 2017
  • Hi there- Thanks for posting on King Care. I am really sorry that you have been experiencing a problem passing level 534, I can understand your frustration. Please could you upload a screenshot of the end of level board so that we can take a look? To add an image to your reply please click on the "photo" icon in the top…
    in What do I do as I have just cleared all the jelly on level 534 on candy crush saga but it just says Comment by Cezdiamond March 2017
  • Hi James- Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels. Please let us know if you are stuck on a certain level, maybe we can help…
    in Candy crush rant can't almost pass any level Comment by Cezdiamond March 2017
  • Hi Pam- Thanks for posting on King Care. If you post a question that is now solved, you need to select one of the answers as resolving the issue. If you have solved the problem yourself, let everyone know by sharing how you did it, then you will have the option to select "this answer solved my question" Let me know if you…
    in How to mark my level 257 as solved. Comment by Cezdiamond March 2017
  • Hi Samh8990- Thanks for posting on King Care. I am sorry that you did not receive your rewards. Let's make things right again. I would like check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this…
    in Didn't receive new lives Comment by Cezdiamond March 2017
  • Hi Dale- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Jelly Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps…
    in Candy Crush Jelly saga Comment by Cezdiamond March 2017
  • Hi Camuri!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Lost all my booster Comment by Cezdiamond March 2017
  • Hi Suan!- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these…
    in Update and lost my boosters, GREAT. BYE king.com. Comment by Cezdiamond March 2017
  • Hi Mike- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading level 290. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Let me know how you…
    in facebook not responding Comment by Cezdiamond March 2017
  • Hi CP13- Thanks for posting on King Care. I have already sent you a message, I hope that this is now resolved :-) Have a sweet week! 
    in Missing prize ... again! Comment by Cezdiamond March 2017
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