Gregg

Level 3

Hi Pinkchampers, thanks for sharing! I wish there was another way to contact Elsa to inquire about this, as I've not heard anything in regards to a solution toward revolving this issue.

Hi Rrudolphu2, I'm still experiencing the same problem. I've made several posts and am awaiting an answer from Elsa or anyone who may have a resolution to this issue...but nothing yet.

Hi Rrudolphu2, I've made several posts and am awaiting an answer from Elsa or anyone who may have a resolution to this issue...but nothing yet, still experiencing this problem. 

Hi JCLM, You may want to go to the Play Store to ensure you have the most updated copy of the App and also ensure you are playing the game by signing in through Facebook. If you're playing outside of Facebook, I don't believe you'll see the option to play the booster video(s). 

Hi Pinkchampers, Same here with tissues issue. I've posted three threads on this, but still no resolution. Hopefully the game team is actually working this. If you do find the thread, I'd be interested in seeing it. I hope Elsa sees this post and realizes it's not just me who has encountered this issue, but several others…

Bill, thanks for your post. Agree that this is very frustrating! I posted yet another new thread entitled: 'Ongoing Issue: "Video Not Available Candy Crush"' Hopefully Elsa will see and respond to this new post. Gregg

Hi Loremor/Emilia, Elsa never responded to this post. You two are the first...thanks. No resolution yet, same issue as my original post! Emilia, I do not get black screen, but when it doesn't play, I get an error popup window that says, "Video Not Available". I tried searching for solution and updating various settings…

I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet? I just created a new inquiry/post regarding this issue entitled, "Still Getting Video Not Available Candy Crush Sega". Feel free to go to this post to add a comment to it...hopefully they'll find a resolution soon!

I have been having this same problem since I updated on my Galaxy S5 Neo. Has any solution been found yet? Hi Robert, No, Elsa answered once and has not again. Still an issue. I'm going to post a new inquiry about this.

Hi Gregg, you are the first player reporting this. Please try it again today to see if it works. It could be the beginning of a new glitch. I will keep my eyes open here for the next couple of days to see if anyone else reports this. Hi Elsa, Thanks for your post. I tried again today, and sometimes the video does play, but…