Hello, Thank you for your post. I'm sorry but it is not our policy to refund gold bars in this scenario. Please refer to the Terms & Conditions that apply when playing our games. Specifically section 4: http://about.king.com/consumer-terms/terms/en Kind regards, Johnny
Hello. Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this. Kind regards, Johnny
Hello Nathan, Please run through the steps here and let me know if this resolves the issue. https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Kind regards, Johnny
Hello, Thank you for your patience and great news! In the next week a new update for Blossom Blast Saga will be released which fixes this issue.If you are playing on a mobile device, please keep an eye out for the next game update in the app store to get back to the adventure! As soon as the update is released then…
Hello, I'm sorry but we don't offer chat support Monique, For information about events in our game please refer to this thread: https://care.king.com/en/candy-crush-jelly-saga/new-feature-not-showing-in-your-game-more-info-here Could you also please provide me with more information about the errors in your game. Kind…
Hello Louie. Thanks for posting. Could you please post up a screenshot so that I can what happens when you try to purchase in the game. Generally when you purchase in a game, it uses Facebook or Kingdom as a way to synchronize these items. If you want to create a Kingdom account this should help resolve the situation. Open…
Hello, Could you follow the steps here and let me know if this helps to resolve the issue. https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out Kind regards, Johnny