Lady_Choo

Moderator

https://community.king.com/en/pet-rescue-saga/discussion/489518/cheating-game-counter Hi and welcome to the community! The game resets (I believe its round about midnight for me in the uk) at the same time every day, so sometimes if you log on close to a time it counts as missing a day, or if there is a bad connection and…

Hey @GeeGee66 can you tell me how you are playing please and we can start there. Do you know which bonus games it is causing issues? And could you let us know your device and model please, with the OS version so I can feed it all back 🤗

https://community.king.com/en/pet-rescue-saga/discussion/comment/3280861#Comment_3280861 Hi Tom, did you manage to collect it once at least? It can only be claimed once, so if you did, that's why. If you didn't get the bars at all, the best thing to do would be to contact player support from the help section within your…

https://community.king.com/en/pet-rescue-saga/discussion/comment/3280793#Comment_3280793 You can only claim it once as well, which could be the reason for the connection issue as the reward has gone. So if you completed more than once, that is why 🤗

Thank you both, I will let the team know. They have asked if you could screen record the lagging so they have a visual image too. (it helps when they cannot actually see your screen) You won't be able to upload it here but you can upload to a site like dropbox, or youtube and then add the link to it here 🤗

Also have you both tried all the troubleshooting? What to do if my game is crashing/freezing? (Android) – King General

https://community.king.com/en/pet-rescue-saga/discussion/comment/3280292#Comment_3280292 Which make and model?

hoping I get the wishing well soon too 🐝🐝

It sounds like it may have lost connection at some point 🙄

Thank you, and device?