LoFiGummy

Community Manager

Hey there, you do that on the store for the platform you're on! So App Store if you're on iOS (iPhone, iPads) or if you're on Android it should be on Google Play. If you can tell us what device you play on we can help you further!

Hey there, and apologies if the translation here wasn't correct but to make purchases you will need a stable internet connection. Please try to switch between roaming and WiFi connection to see if it helps, otherwise I recommend that you check your device and game for updates to make sure nothing is wrong there

Hey there, are you getting any specific error messages when trying to do this? If you're trying to use PIX then it's unfortunately currently not supported, but you should be able to make a purchase with other means. This problem is more likely to be caused by the store rather than the game though, as the purchases go…

Hey there Diana, sorry to hear about the progress being lost. Do you have an account in the game? In that case you should be able to retreive your progress simply by logging into the game. If you don't have an account then you can make one and reach out to the support team through the game. You can read more about it on…

Hey there and sorry to hear that, do you get any specific error message? It could be that your internet connection is not stable, please try to switch either to or from WiFi to roaming internet to see if it solves the issue. It's also recommended that you check both the game and device for updates in case there's any…

Hey there, are you getting an error message while playing the game? Please try these steps: Check your connection and try playing with or without WiFi Check the game and device for updates Restart the game and device Hopefully this should help you, you can also try logging out and back into the game as well.

Hey there, depending on the platform the solution can differ, please have a look at any of these articles: Não recebi uma compra no meu dispositivo Apple – King General Não recebi minha compra no Android – King General

Hello and sorry to hear about this experience, the features in the game differs for all the players and some features might come and go as they are tested amongst all the players. So with this said, some features might go away and come back at a later point, and you might have features other don't as well. I hope you can…

Hey there, if you'd like to play more in one day, please check the store in the game to see what your options are. In general decisions like these are made so that you can play and progress Candy Crush in moderation and enjoy it in a calm pace. 🤗

Hey there, you're not able to earn real money in Candy Crush. If you'd like however, you're free to purchase any of the in-game items to help you progress in the game.