LoFiGummy

Community Manager

Hey there, without knowing your account it's a bit tough to know what has happened. In either case I would recommend the following steps to ensure that your game works properly: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Connection: Use WiFi instead…

Hi there, that sounds odd - please try this first of all: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Connection: Use WiFi instead of cellular data. Clear Cache: 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache 🍏 iOS: Settings >…

Hey there, Did the event end unexpectedly, or did it end for you? There should be a timer in the event for when it's live or not. The best way to ensure that you have the right setup is to make sure that you're on the latest version of the game, you can also log out and back into the game to see if it helps.

Hi there, are you perhaps seeing an error message saying that you can't connect to the server? In that case, please take a look at this thread below: Otherwise, we recommend that you follow these steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates.…

Ah so you have this issue as well! It is probably connected to one that we're currently investigating. We made an information thread about it here: "Can't Connect to Server" (Being Investigated) The main point in any case is that we see several players who have this issue currently and we're investigating it. When this is…

Sorry to hear about players not having the event 😥 I'll see if there's anything that I can do to help it for the future versions of the Grow-A-Bear event…

Yes! It's a new event, you can read more about it here 😊👇

Soda fans! A new event has arrived in the game, have you received it? Let us know what you think about it. And to mark the occasion, check out this trailer! (Spoiler)

I understand and sorry to hear that. Thanks for sending the information earlier, but do you mind also sending your Player ID? If you go to the profile and double tap on the King Logo you can see it. Here's a guide for it: https://kingcare.zendesk.com/hc/en-us/articles/11723516766749-How-can-I-find-my-player-ID#

@LaurieBlack @Twin02 @Victorquiero @simplyP Just wanted to let you know that we're aware of this issue and we're currently investigating it, thanks for reporting it to us. If you're experiencing this issue, please let us know the following: What device you play on What OS version you're on (version of Android or iOS) What…