MustardCyborg

Game Expert

Comments

  • Hi again, @trishbanda My apologies for the delayed reply! I see yo mentioned not seeing your boosters in-game as well. To address this, please consider the following: Force close all apps and restart your device, making sure to leave it switched off for at least 10 seconds Update your device to the latest version of iOS…
    in Notifications Comment by MustardCyborg June 10
  • Hi again, @Jasam2025 My apologies for the delayed reply. I can share that there's a known issue the team's currently working on regarding this. It's affecting multiple players as well. Please see our post about it below: In the meantime, please share your User ID so I can send you a small compensation for the…
    in My game keeps glitching Comment by MustardCyborg June 10
  • Hi again, @Johan_DelaCena My apologies for the delayed response! After reviewing your account, I'm seeing that you spent 89 gold bars on 15 Free Switch boosters and then another 89 gold bars were deducted for 15 Lollipop Hammers 21 minutes later. This is where likely where the confusion lies. I have to assume this wasn't…
    in I need refund for gold bars pls Comment by MustardCyborg June 10
  • Thanks for confirming! There's currently a known issue the team is working on. You can see our post about it below: We appreciate your patience while this is being worked on!
    in I would like to play the game Comment by MustardCyborg June 10
  • Thanks for sending your User ID! My sincere apologies for the huge delay! I've added 75 gold bars to your account as an apology for this. As for your purchase, though only Microsoft can refund this for you, please now share the date and price so I can add any missing items.
    in how do I get refund for game purchase I did not receive Comment by MustardCyborg June 10
  • Hi there, @druznavcela6 I'm sorry to see you're experiencing freezing issues. So I can make some checks, could you please confirm where exactly you notice it freezes? Is it when you enter a level, when your streak adds boosters, or something else? Do let me know!
    in Game freezing Comment by MustardCyborg June 9
  • Hi there, @magickaurakit! I'm sorry to see you're having issues with freezing when you're prompted for your Super Colour Bomb. I can share that this is a known issue the team is currently working on resolving ASAP. Here's the post we made about it. It mentions win streak, but we've found it's also affecting the Super…
    in I click NEXT and nothing happens Comment by MustardCyborg June 9
  • Hi there, @stephanie2024 I'm sorry to see you're having issues with being unable to play and I'll gladly look into this for you. Could you please confirm if you're referring to freezing issues? Does it happen when you enter a level?
    in I would like to play the game Comment by MustardCyborg June 4
  • Hi there, @myrtlej I'm sorry to see you're having issues reporting adverts in-game. I'll gladly look into this for you. So I can make some checks, please share your ticket number you sent all the information. Awaiting you reply!
    in reporting ilegal adverts Comment by MustardCyborg June 4
  • Hi there, @chloe47282! I'm sorry to see your game freezes when you have a super colour bomb, resulting in you losing it. To address the freezing, I recommend you complete the following steps: Close all apps and restart your device: You may need to tap Restart > Restart. Check and update your operating system version and…
    in My game keeps glitching Comment by MustardCyborg May 29
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