Snow_Rider

Community Manager

Comments

  • @benniem27 thanks for sharing details! For security reasons, I deleted the second screenshot as it had your email address. Regarding merging accounts, I'll need to investigate what is causing the issue. I'll get back to you shortly!
    in Lives from friends Comment by Snow_Rider July 2023
  • Hi players! Thanks a ton for reporting the issue. Indeed, it doesn't look right. The Studio is aware of this problem and will try to solve it as swiftly as possible. 
    in Bug: Losing in Tricksies Party Comment by Snow_Rider July 2023
  • Hi! I'm very sorry to read this. I just want you to know that we hear our players and value your feedback - especially from devoted players like you who have been with us for so long. I acknowledge your frustrations and I understand that not seeing the fast reaction from the Studio can be discouraging. Although I shared…
    in Find your Team here! Comment by Snow_Rider July 2023
  • Hi @benniem27! Would you please clear the cache and try to refresh the page? If it didn't help, I would ask you to share the screenshots to be able to help you further 😉
    in Lives from friends Comment by Snow_Rider July 2023
  • Sharing heads-up with you: after releasing a new version on Facebook, it seems new levels are out and ready to be played. We're so sorry that it took time for us to investigate the problem, and we greatly appreciate your patience. If, for some reason, you're still not having new levels, please feel free to let me know. 
    in No new levels on Facebook (fixed) Comment by Snow_Rider July 2023
  • Hello! 👋 I'm so sorry to hear this. I'd encourage you to contact our Player Support and share the details on lost rewards. The team will gladly help you out!
    in Problem Comment by Snow_Rider July 2023
  • Hi @jmac23! I'm sorry to hear this. Unfortunately, I don't have enough visibility to check what happened to your lives in the game. I'd kindly encourage you to contact our Player Support. The guys will be glad to investigate the matter. 🙏
    in Lives lost! Comment by Snow_Rider July 2023
  • Hey @acfwheat @peggylillie! Could you please share if you have the Find Toys event in your event tab?
    in Collecting the Toys Comment by Snow_Rider July 2023
  • Hi @Lil'_Momma, @Andres-2! I see that Level 6903 is mega tricky! I'll pass it on to the Studio. The level should be tweaked next week 🙏 Thank you for spotting it!
    in 💬 Your feedback on difficult levels 🗨 Comment by Snow_Rider July 2023
  • Hi players! The contest is over! Wasn't it difficult, right? 😄 It's going to be me who will announce our lucky winners. Let's congratulate @itsEmma, @KyshA72, @Toune_PG, @CrystalKing, @xesgal on winning Party Boosters. Your reward is on the way! 🥳
    in (ENDED) New Candy Cup Riddle! 🏆 Comment by Snow_Rider July 2023
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