Cindi, I am speaking of the banner, too. I misnamed it. You are. correct; I went back and looked at it and the community post is about the the badge. I am trying to remove my banner from my game profile avatar. I’ll will try customer service again but am not hopeful Thanks
Cindi, I saw a post in the community forum about the badges. Apparently, you can post a screen shot with your milestone level and they will send you the banner. I haven’t done it yet I searched 12000 level banner. Just search with your milestone number and see what they say. by milestone, they mean 1000, 5,000, 10000, etc.…
Thanks but I’ve done that. See second line of my question. I’ve unchecked it, closed game. Even deleted game and downloaded it again. King customer service service can’t fix it.