There is one way you can pass the level without waiting for king to fix it. If you can watch a pregame ad and get a booster randomly selected, you might be able to get a balloon. I tried only two times and able to have a balloon and passed the level.
Hi, let me answer this question for you. As petopia only new levels, or helping stuck player, or if you finish the last level and play random level, the pets you saved will be counted. All the side games will not.