I recently lost all my progress on Candy Crush soda saga. Can you help me restore it?

Candice_Denizman

I recently updated my phone and lost all my progress. I always play on my phone connected through Facebook. I have emailed you regarding this and they say my info is saved in Facebook, but it doesn't show up in the game. Im on level one and need help getting everything back. Can someone help?

MarkHawk

Hi Candice,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

Kind regards,

- Mark, Team King Care

Anthony_Peters

I'm still not sure how to restore my progress. I've tried everything please help

dee5542

Lost progress - back to beginning.

Elsa

Hi @Anthony_Peters and @dee5542, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Have no fear because we can help you get your progress back.  Please follow the steps here.