Candy Crush Soda Saga slow to load and play

nana

For the past several days, the game shows that it's downloading and installing and taking a long time to finish. Then when I try to play, all movement and animation is in slow motion. Also my profile picture is no longer appearing. I have tried all troubleshooting recommendations and nothing helps. I am trying to play on IE and Firefox with same results. Please have someone respond with a better resolution to these problems.

Cezdiamond

Hi there- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

I understand that you have already tried some steps to resolve this, please can you follow all of our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

Let me know how you get on :-)

Have a sweet Sunday!