My game all of a sudden sent me back to the very beginning - lost all the levels. What happened?

Julie_Basile

Candy crush soda started doing some sort of an update yesterday when I went in to play the game, once it had loaded it started loading again with a purple bar, when I finally got into the game I was zapped back to level 1 - cannot remember exactly which level I was at - I think over 259

Cezdiamond

Hi Julie-  Thanks for posting on King Care. Please could you see this thread for more information :-) 

https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress 

Let me know if you still need a hand. 

Thanks!