Can't claim gift boxes

Teta_Mys-t

I've passes many levels and have failed to claim my gift boxes. I'm now at level 600 and it's the same thing. Very frustrating! Please help. I have also failed to connect to Facebook using my phone while playing.

Wunderbaum

Hi Teta!

The connection to Facebook is essential in order to collect the gift boxes.

Please try the steps in this thread: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Cheers 

Teta_Mys-t

I'm now connected to Facebook but still cannot access any gift boxes. ☹