Why can't I play Candy Crush Soda on Facebook?

Dorothy_Durden

I am on level 679. I have not been able to get Candy Crush Soda on Facebook to load properly for 2 weeks now. It is extremely slow & doesn't even look like it used to. I have not seen any messages about flash player. I can only play on my cell phone which makes for a lot of charging. Anyone else have this issue or know what is going on? Is this going to be fixed? I'm aggravated.

Cezdiamond

Hi Dorothy- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

Let me know how you get on :-)

Have a sweet week! 

Dorothy_Durden

Hi Dorothy- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

Let me know how you get on :-)

Have a sweet week! 

Nothing I have done has helped. Facebook needs to fix the issue. Thanks for trying. I still have invisible candy.