Why is the game so slow?

Lisa_James-2

The past week or so, the game is slow to load (it says it is downloading???).  I only play on my desktop on Facebook.  I don't understand why it would have to download.  Then, when it finally does load (sometimes it doesn't), the graphics are jerky and slow.  It is only on Candy Crush Soda.  I also play Farm Heroes Saga, with no issues. 

Cezdiamond

Hi Lisa-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem with your games being slow. I can understand your frustration. Let's get you back on track :-)

Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out

You can find more information on our latest Blog too: https://care.king.com/en/blog/article/is-your-browser-ready-for-html5

Let me know how you get on :-)

Have a sweet week!