Are you not getting the free time you have been awarded?

Lady_Choo · April 2018

Hi all, if you're not getting the free time you should be as a reward, firstly see this article

https://care.king.com/en/alphabetty-saga/superstar-information-post-unlimited-lives-reward

If you are trying to use them straight away and they are not appearing, there is an issue at the moment with some players reporting the time isn't appearing and their lives are carrying on as normal.

The studio team are aware of it and are working on a fix. They send apologies, there is no time scale yet of when they will have a fix in place, but ask that you keep checking your update store and of course watching posts like this. As soon as we know that it has been fixed, we will update you

You can also try troubleshooting which may help.

iOS

Android

Facebook

If you want to update here with some info on your devices that would also be helpful, please include

1. Has troubleshooting been done, if yes then what?

2. Game app version (device)

3. Make and model of device

4. OS system installed (both pc and devices)

5. Available storage on device (if mobile device)

6. Screenshot of error, is there an error message?

7. If using a browser (pc) then which browser and version.