Soda saga showing update needed but wont update.

Julie-32

Pressed update now but it takes me to installation page which already shows the game installed. Tried deleting and reinstalling again but no success. Help!

Lady_Choo

Hi Julie, are you using the windows store to update?

https://care.king.com/en/candy-crush-jelly-saga/cant-get-your-games-to-load-on-windows-10-check-this-out

I know we have connection issues with Facebook at the moment but that shouldn't stop you from updating the game.

What phone is it you are playing on, and what level of the game are you on?

Thank you

Julie-32

Microsoft Lumia and can't remember what level I was on. Went in to play game and was met by a little mailman in a box saying 'oh sugar, there's an issue with your version! Update now to continue playing'. Clicked the update now button and it took me straight to the install app page. I am on windows 8.1.Thanks

Lady_Choo

Thank you for letting me know. 

I am completely out of my depth now as I use windows on a pc but that's it, but googling brought up this help. Hopefully it will make more sense to you

https://support.microsoft.com/en-gb/help/13390/lumia-what-to-do-if-i-cannot-download-or-update-apps-from-store

Julie-32

I'll give that a go and let you know how I get on. Thanks

Lady_Choo

Please do, because if it doesn't work, I will escalate it to the moderating team

Julie-32

Didn't work. Don't know what else to try.

Lady_Choo

I am so sorry. I am going to post it in the moderators list for them to see tomorrow, hopefully they might have some ideas or be able to ask the studio if others are reporting it. 

Just out of interest, do you play it on another device? The reason I ask, my Paradise Bay game updates at different times depending on the device. The last time I updated on my Kindle I couldn't play on any other device for over a week.  Which was worse as I can rarely get it to work on the kindle. But because I had updated it and the game data was saved for an updated version, until the other devices were ready, it just kept telling me to update.

Is your game linked with this email? Don't tell me any details as the moderator will send you a pm if she needs to, but she will be able to check what level you are on. It could even be that you are on the top level for now?

Lady_Choo

And try the store from this link, see what happens

https://www.microsoft.com/en-gb/store/p/candy-crush-soda-saga/9nblggh1zrpv

Marcus_Jongste

Having the same problem, tried everything that was mentioned here except reinstalling.

- tried soft reset (power and volume down)

- tried disabling auto update for time and date

But update not showing. According to the store it's at version 1.79.10.0

Can I safely reinstall without losing progress? Not linked with facebook.

Lady_Choo

Hi Marcus, are you connected to the Kingdom? The moderators can restore progress, but it will be done manually, meaning that your scores etc will be lost, but you would have 2 stars up to the level you are on. 

If you do decide to do that, I would advise screenshotting the progress on your map it just so you know exactly where you are.

Are you playing the game on another device? Have you updated elsewhere? And what level are you on before you try anything...just in case you are on the final level. 

And what device are you playing on?

Lady_Choo

Update from another player who was told by a friend to disconnect the wifi and it stopped asking for an update. 

See if you can update via the mobile network. 

rosstebbo

I had the same issue.  Have a Lumia phomne that was windows 8. Soda told me version needed updating but it wouldn't update so i downloaded and installed windows 1`0.1 on my phone now Soda loads, tells me I am about to play a hard level and then the phone goes back to the phone home page or main screen.  I have reinstalled the game 5 times, restarted my phone after each try, cleared my browser cache, deleted items from the  phone and nothing works so i bguess i am no longer playing Soda on my phone.  Disappointed.

Marcus_Jongste

I tried without wifi but no success.

I'd rather not reinstall since as you mentioned it's not easy to get the progress back.

No idea which level, but only connected on one device. Windows lumia

Any other options?

Also @rosstebo, perhaps better if you make a new thread for that issue. Since you now have a completely different problem

Marcus_Jongste

Anything from the mods? My mother in law now has the same issue and same phone. Microsoft lumia

Lady_Choo

Hi Marcus, our moderator vanished yesterday but she had been off for over a week and was catching up with non King care stuff too, but I have added it to her list with all the others having the issues, so they can see its not just a one off. Hopefully she will see it on Monday (they are not around at the weekend) and can ask the studio. Sorry MIL is having the same issues too