profile picture stuck

Snooky_Tanner

My profile picture is stuck  on level 1942 but i'm currently on level 1530. I've lost so many "extras" as the boxes won't open. this is on my phone, facebook and game room all the same i have to scroll to get where i need to be...any ideas?

QueenMia

Ok, Snooky, I'm sorry to hear. Can I ask you to try the following for me > Go to the level that your profile picture is stuck on and replay that level (you have to pass it, so do your best ;-)) Then close the game, and re-install. Once you re-access the game, your current level should then be updated.

This is a workaround that should work, but if not, please let me know asap.

Thanks!

Lady_Choo

Hi Snooky, so your profile picture is stuck on a level ahead of where you are....or its stuck on 1530 and you're on 1942?

I know there is an issue with the gift boxes not opening and the team are aware. Sorry its not better news. 

QueenMia

Hey Snooky,

I hope you're feeling great today!

I would like to know if you're still experiencing the issue? And if so, if you have tried to re-install the game and/or do the updates?

The Studio have fixed the issue but it is still happening for a few players, so just want to make sure it's all good with you now :-)

Please let me know. Looking forward to hearing back from you.

Until then, have a Fun-tastic day!

- Mia

Snooky_Tanner

My profile picture is stuck way behind me

QueenMia

Ok, Snooky, I'm sorry to hear. Can I ask you to try the following for me > Go to the level that your profile picture is stuck on and replay that level (you have to pass it, so do your best ;-)) Then close the game, and re-install. Once you re-access the game, your current level should then be updated.

This is a workaround that should work, but if not, please let me know asap.

Thanks!

Snooky_Tanner

Just curious...since its the same in the computer in Facebook and Gameroom as well in my phone. Does it matter where i play?

QueenMia

Hey Snooky, no it does not matter ;-)

Snooky_Tanner

Thanks so much for your help

QueenMia

Hello Snooky! I hope you had a great weekend! Just wanted to confirm, is your problem solved now?

Thanks and have a great Monday :-)