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Still won't load game

Julie-32Julie-32 Posts: 15
in Support

I am still getting either a pink screen or completely cut off when I press my game number. Can someone please help with this.

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Answers

  • Lady_ChooLady_Choo Posts: 13,965 Farm Moderator

    Hi Julie, are you playing through windows in the app or on a browser?

    And did you recently update?

    Can you tell me which version you are on please :)



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  • Julie-32Julie-32 Posts: 15
    I'm playing on windows through the app and I'm on 8.1 version. Hope this helps to solve this.
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  • Julie-32Julie-32 Posts: 15
    Pink screen no longer but still get cut off every time I press my game number. Can someone please explain this.
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  • Lady_ChooLady_Choo Posts: 13,965 Farm Moderator

    Hi Julie, have you checked for updates?

    Have a look at this link and see if it helps ..

    https://support.microsoft.com/en-gb/help/4027498/microsoft-store-fix-problems-with-apps



    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    🐥Life's not about counting chickens. Unless they all escape their coop of course! 🐤
    New contests! 🍓  Win boosters in the Farm Heroes area 🍓 Win beans 🐤

    Farm heroes addict collecting cropsies since 2013. 

    Flag · Helpful Woah! Sweet Love Haha
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