What's the deal with Candy Crush Soda and Facebook?

Roni_Hamilton

Keeps flashing and then goes to a black screen.  This just started Monday.  Please get this corrected as soon as possbile.  No issue on my iPad - just when launching the game through FaceBook.

Lady_Choo

Hi Roni, thanks for posting. 

Can you tell me which version of windows you are using please (settings, updates, installation history)

Also if you could try this too

Facebook help

Roni_Hamilton

Using Windows 10.  There have been no changes recently.  The issue with the flashing screen just started Monday.  No issues with other games.  Just this one.

Lady_Choo

How about Candy crush Roni? There is an issue with that for the same thing, I am wondering if it has spread as people on Pet rescue are reporting the same. I know they are looking into it though

I wondered about updates as mine updated to v1803 and some players have had issues since. I don't play all the games though so mine are ok. 

Roni_Hamilton

I only play Candy Crush Soda so have no idea about the others.  But it sounds like they have done something that is impacting all their games and they need to get it fixed....they are losing revenue if they don't!  LOL

Lady_Choo

Hiya, it is an issue and they are investigating...the good news is anything that affects game play gets fixed quicker

Roni_Hamilton

Thank you Chicken Slayer for the info.  Hope it is very soon!