New phone

Katie_Sproul

i got a new phone and unfortunately lost my playing streak of 150 odd days, not happy. Right back to day 1....

Elsa

Hi Katie, sorry for the delay in responding.  Were you playing the game through Facebook or the Kingdom because they save your progress.  I am going to give you a link to follow the steps in order to get your progress back:  https://care.king.com/en/blog/article/have-you-lost-your-levels-a-guide-on-how-to-keep

If the troubleshooting doesn't work in the last paragraph is a link where you can complete a contact form for further help.  

sarah7011

I got a new phone and lost my progress logged into FB but it started me in the 900s that’s not where I was at last. 

Elsa

Hi @sarah7011, your avatar must be stuck on the level where the game opens.  What you have to do is to replay that level, clear it and then refresh the game.  When it reopens it should bring you back to your current level.

Also the studio is looking for feedback on your experience when you run out of moves, so can you all please head on over to this link and if you find that it is affecting your game, can you please respond?

https://community.king.com/en/candy-crush-soda-saga/discussion/247783/whats-your-experience-when-you-ran-out-of-moves-we-want-your-feedback