Was on level 2556 and now back to level 1. Help!

ms729866

When I logged onto my PC this morning I am back at level 1. I am logged into facebook. However, on my phone, I am still at level 2556 but on the computer I am on level 1.  I have restarted my computer, still at level 1. I have logged out of FB on my computer and back in, still at level 1. On Pet Rescue I am still on 2087 on both my phone and the computer. This makes no sense! HELP!!!

Elsa

Hi @ms729866,

Sometimes the avatar gets stuck on a level so you have to replay the level, clear it and then refresh the game. When the game opens up again you should be back to your current level. You can read more about it here: https://community.king.com/en/candy-crush-soda-saga/discussion/246483/my-profile-got-stuck-i-have-to-scroll-to-get-back-to-my-current-level#latest

Elsa

Hi @ms729866,

Sometimes the avatar gets stuck on a level so you have to replay the level, clear it and then refresh the game. When the game opens up again you should be back to your current level. You can read more about it here: https://community.king.com/en/candy-crush-soda-saga/discussion/246483/my-profile-got-stuck-i-have-to-scroll-to-get-back-to-my-current-level#latest

ms729866

Thank you so much! I appreciate the information!