Logged out of FB and all hammers/candies lost. Why?

mi55myra · December 2018

I HAD to reinstall app and log back in to facebook because it was frozen and when I logged back in all the candies, hammers and switches were lost. I had a lot and im upset they are gone. What can be done?

Elsa · December 2018

Hi @mi55myra, are you playing the game on a mobile device? If so, then the boosters are just saved to that device so that you can play the game offline. Any crash or updates can cause you to lose your boosters so King recommends that you do not accumulate them and play them as you earn them.

Also the studio is looking for feedback on your experience when you run out of moves, so can you all please head on over to this link and if you find that it is affecting your game, can you please respond?

https://community.king.com/en/candy-crush-soda-saga/discussion/247783/whats-your-experience-when-you-ran-out-of-moves-we-want-your-feedback

Logged out of FB and all hammers/candies lost. Why?

Answers