Hi @Llemica, where are you playing the game? Facebook? The Kingdom? Are you playing on a mobile device or computer? I am going to ask you to please try some troubleshooting from the links below to see if that helps.
I’m playing it on my iphone and I have tried all the topics in FAQ prior to contacting you guys because none of those worked for me. I can try and delete the game but, since as of now it says “no internet”, I’m afraid all progress will be lost. I can’t even log with Facebook to save it.
Don’t delete the game on a mobile device because you will lose all boosters and lives. They are only saved to that device. It looks like it can’t load the challenge according to the print screen but are you able to open the game? I am only on my mobile device so I can’t access my files but wanted to answer you. Please give it a few hours and then try again. I will look for your response when Zi am back online in the morning.
I can play yes but most features are unavailable. I will wait for sure but it’s been 3 days already. Thank you for your response I appreciate it. I’m sorry to bother
Hi @Llemica, you don't have to apologize because you are not bothering me at all. I love coming here to help the players with their issues. What features are you talking about? I think a lot of the games are having issues with the challenges so they might have been taken off the game while they try to work on them.
That is strange that you can play the game but you can't purchase anything. I am going to tag @Xarly who is the Community Manager for this game. Perhaps he can give you some ideas because I'm not sure what else to offer you.
Hi. Did you find a resolution to this? I'm having the same issues on my Android. Screenshots shared above are identical. I have wifi connected and am online on other King games.
Hi @jenreed23, I haven't heard anything yet. I tagged the Community Manager but he might be very busy. Please try the troubleshooting that I wrote above and get back to me to let me know if you see a change. He's going to ask you to try that first anyway so let's see what happens.
Thank you Elsa. Yes, I've checked all troubleshooting options besides uninstalling since I'm unable to back-up my progress. I've checked for updates and restarted my device several times.
Answers
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
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