I inadvertently deleted Candy Crush Soda & lost all levels completed - how do I get them back?

pjoverman

I inadvertently deleted Candy Crush Soda and lost all of the levels I had completed - how do I get back to my previous level?

Elsa

Hi @pjoverman, you are now in the correct community!  Sadly, we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you.  But first you need to get your user ID # :   https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

Please make sure to use this topic and subtopic.

JustPlaying

Hi @pjoverman Welcome to the Candy Crush Friends Community

I think you  meant to post in the Candy Crush Soda Community I will ask that this post be moved. There members can see your post, help and be helped.  You can also click the Home tab in the top left corner and select the correct community.  If you were logged in with a King or Facebook account your progressed is saved on the servers. You should just need to log in using the same account you used before. Please see this FAQ

QueenMia

Hi @pjoverman and welcome to our vibrant Community!

I'm moving this thread to the Candy Crush Soda Community so other players can help you out and/or be helped! But I think @JustPlaying's reply should answer your question  

Elsa

Hi @pjoverman, you are now in the correct community!  Sadly, we cannot restore progress in the community due to data protection issues.  Please follow the steps on here to help you get your progress back.

https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest

If the troubleshooting doesn’t work, then I am going to ask you to please complete a contact form and they can manually add it back for you.  But first you need to get your user ID # :   https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest

Once you have the number, please complete the contact form from this link:  https://soporto.king.com/contact

Please make sure to use this topic and subtopic.