Why is my candy crush soda frozen on level 569. I've updated it and still the same

msburf

I'm frozen on level 569. I've updated and no change please help

msburf

My game just started working again. I have no idea what happened for the 4-5 days it froze, but all that matters is it's working and I'm happy. 😃
Thank you Elsa & Xarly

Elsa

Hi @msburf, can you please check to see if you have stars on that level.  Sometimes the avatar gets stuck so you have to replay it, clear it and then refresh the game.  Once the game reopens it should advance.

msburf

msburf said:

I'm frozen on level 569. I've updated and no change please help

msburf

I have no stars for level 569  I can't do anything. I can't do anything

Elsa

It's not allowing you to replay the level?  I will tag @Xarly who is the Community Manager for this game.  Try to replay it, but if you can't he might be able to move you up to the next level.

Xarly

Hi @msburf,

We need a screenshot then of what you encounter when you try playing that level. The more we can understand what you mean by not capable of doing anything in the level, the better.

Cheers,
Xarly

msburf

I have no stars for level 569  I can't do anything. I can't replay the last level.

msburf

My game just started working again. I have no idea what happened for the 4-5 days it froze, but all that matters is it's working and I'm happy. 😃
Thank you Elsa & Xarly