In game settings button

Elizabeth_Sawyer · February 2019

While playing Candy Crush Soda on my laptop (windows 8.1 chrome browser) the settings button was recently moved to the upper left corner. The problem is I can click on it, it opens showing the three choices, however I cannot then click on the quit button. It will immediately close as soon as I move the mouse to click on any of the choices. This is very frustrating. When I am on a level and know that I will not win due to how much is left to my moves I will just quit it since I find it pointless to waste my time. I cannot do that now.

Hopefully this glitch will be fixed soon.

KingChewy · February 2019

@Elsa or @firebombmarkus any idea on how we trouble shoot this one for our new friend?

PummyRaj · February 2019

Hello @Elizabeth_Sawyer,

A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players, in any King Games' Sections

I am very sorry to hear that you are experiencing this issue in your game!! I am tagging one of our Community Manager @Xarly, to look into your issue and help you with it. In the mean time, can you please provide your Game User ID, as it might come in handy for them . Here is how to find your game ID https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

** Thank you for the Heads-Up @Foley1362

Elizabeth_Sawyer · February 2019

Thank you for having it checked out. My id is: 1082648077 Hope that helps.

Elsa · February 2019

Hi @Elizabeth_Sawye, now you are getting a whole bunch of people replying to you. Could you possibly do a print screen showing this? What platform are you using - mobile or computer? I just opened the game in Windows 10, Chrome Browser with Facebook and mobile device and all of them are still showing the settings on the bottom. I am not sure what 3 choices you are talking about so here is some information if you need help doing a print screen. You now have me very curious to know what's going on. Here is the link:

https://www.take-a-screenshot.org/

Image: https://us.v-cdn.net/6030983/uploads/editor/w8/t7w8zrjb8976.png

Elizabeth_Sawyer · February 2019

As stated I'm on laptop Windows 8.1, chrome browser. It's also the settings in the game, as in the level you are playing, not the map. There isn't a quit button in the map settings to my knowledge. Below is an image from the current level I am on. You can see the settings button up near the 25 moves indicator.

Image: https://us.v-cdn.net/6030983/uploads/editor/bg/jcah0rcg9dv3.png

Elsa · February 2019

@Elizabeth_Sawyer, I wonder if it's going through a testing thing. So when you click on it what 3 options are you getting? Is this through Facebook? I just opened the game on my iPhone and I have 4 options to choose from - music, sound, log in with Kingdom or log in with Facebook. Wow that is very strange! Hopefully @Xarly can get us more information on this.

Elizabeth_Sawyer · February 2019

The three options are music, sound, and quit. Like I said it is in the level not in the map. I play through facebook usually although right now I'm on king.com playing it but logged in through facebook. Still having the same issue when I click on the setting button to quit the level it will disappear before I can click the option.

Elsa · February 2019

I just opened the game on king.com but I was already logged in with the Kingdom. Here is my print screen taken once I opened up the level. It has to be a testing thing because you have the settings on the top left and mine is on the bottom left. Hopefully the community manager can get us more information. Thanks for the print screen.