Bug on Level 2629

BeckyBubblegumBeckyBubblegum Posts: 248 ✭✭✭✭
Hello,
Today while playing level 2629 I ran into a rather problematic bug. After I combined a colour bomb and a colouring candy to clear away all the frosting, I made a stripped candy and used it to shoot across the middle section of the board (from left to right). When I did, some of the licorice swirls in the middle started bouncing around and would not stop, making it impossible for me to play my next move. I was forced to quit the level and try again, wasting time and a booster. To make matters worse, the next time I played the level the same bug happened again! I was finally able to clear the level after restarting a third time, but I think it is worth noting that this bug exists.
I have attached a video below showing the bug and how I was unable to make a move:
https://i.imgur.com/txIZzJz.mp4
Prev1

Answers

  • XarlyXarly Posts: 2,064 Community Manager
    Hey @BeckyBubblegum ,

    That's a very strange bug (and somewhat funny I have to say). I'll add some gold bars to your account to compensate the use of those and will escalate this bug to make sure it's looked at. The video is super useful to understand and explain the issue, so thank you for that!

    Can you please let me know where did it happen? Was it on PC or mobile? If PC, was it on Windows 10 or Facebook?

    Cheers,
    Xarly


  • BeckyBubblegumBeckyBubblegum Posts: 248 ✭✭✭✭
    edited May 13
    @Xarly, I have to concede, looking back on it it was pretty funny. I didn't expect to get any compensation for my trouble, so thank you very much!
    To answer your question, I play on a PC with the Windows 10 operating system. I am curious to know if any other players have experienced this bug? If so, I hope they leave a comment!
  • thayechthayech Posts: 5
    This bug has not gone away.  I have two different scenarios that have lead to the same thing occurring.
  • QueenBQueenB Posts: 2,327 Community Moderator
    Welcome to our Community @thayech ;πŸ€—

    Are you having issues with the same level, 2629 and did you happen to take any screenshots/videos of the issue? Which device are you playing on and do you have the latest game app version installed?

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • thayechthayech Posts: 5
    Yes, same level 2629.  Yes, I have 2 videos showing this but they are .mov and not .mp4 and are too big as well.  I will try to convert and shrink in order to send.  Running Windows 10.  Not sure about version of game I am running.  As soon as I figure out what version it is I let you know.  I too have wasted several boosters and quite a bit of time.
  • thayechthayech Posts: 5
    According to Microsoft Store, I have version 1.139.500.0.  What type of movie files are able to be attached or do I need to post on a 3rd party website like the original commenter?
  • QueenBQueenB Posts: 2,327 Community Moderator
    Yeah, you have to use a 3rd party website!

    Question, does this happen every time you play the level? Can I also have your Game ID so I can locate your game records? Check out how to find it here

    Thanks :)

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • thayechthayech Posts: 5
    Only when I clear enough from the center.  The 1st time was on the very first move.  The licorice swirls were spinning even faster than the original commenter's video.  The 2nd time it was also exactly the same scenario as what you see in the video that the original commenter posted.  My User ID is 8803294213.
  • QueenBQueenB Posts: 2,327 Community Moderator
    edited May 17
    Thanks @thayech

    I've reported this but I will have to update you on Monday. In the meantime, keep playing and if possible, try a different device (make sure you remember to sync the game) and see if that helps.

    I've added something to your game as a good will gesture πŸ˜‰ 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • Maureen_ReeseMaureen_Reese Posts: 2
    Yep, happened just the same for me 😒 I burned the last of my power ups but the level just locked up with the spinning liquorice in the middle. 
  • QueenBQueenB Posts: 2,327 Community Moderator
    @thayech I'm sorry for the delay on getting back to you!

    I can see that you have been able to pass the level which is great πŸ€— The game team still haven't found or been able to reproduce this issue so nothing has been done or changed with this level.

    @Maureen_Reese, first off welcome to the Community πŸ˜‰

    May I ask how many attempts you have had on this level and which device you're playing on?

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat πŸ§ Check it out here

  • thayechthayech Posts: 5
    https://imgur.com/a/mzEqdJz

    See if this helps.  The bug would occur any time the four spaces as shown in the video are cleared.
  • E$_2E$_2 Posts: 3
    Hello!

    Same bug happening on my iPhone 7 OS 12.1.4.  I also used a booster to match a color bomb and coloring candy like the original poster so maybe that’s the issue?
    adding a picture here.

    thanks!
  • lacroixlacroix Posts: 1
    Hello,
    i received the same problem on Iphone.
    had to end the level twice to get out of the loop.
    Thanks,
  • HaBuHaBu Posts: 1
    Same issue here.  Cannot pass this round. Is there a fix? 
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