Why did I lose my gold bars? (Solution found, keep reading)!

oksh

I also keep losing gold bars every now and again, i entered the game yesterday and had 40 gold bars, today for no apparent reason i have 28.

This had happened before as well, i used to have 86 and they inexplicably dropped to 60.

What can i do to restore what you've lost for me?

rubidoo

Why do I keep losing gold bars they keep dropping 9 at a time can you explain

Yosca

Welcome to the Community @rubidoo

I’m sorry to hear this. You didn’t buy extra moves?

Please try the standard troubleshooting: provided you saved your progress with a King account, log out of the game - clear the cache -> not data  that will delete your boosters - power off your device for at least 1 minute - restart your device - check for game and device updates - log back into the game. Also make sure you have at least 2GB free memory storage to run the game smoothly and try to connect to a WiFi connection instead of using cellular data.

Clear cache in Android: go to settings - tap on apps - tap on candy crush soda - tap on storage - tap on clear cache (not data❗️)

Clear cache in iOS: go to settings - tap on Safari - tap on Clear history and website data

If that doesn't solve the problem, please contact Player Support as they can check your game.

If you happen to play on a mobile device or Windows app, you can contact directly from the device.  That way Player Support will automatically get your purchase history and transactions. All you need to do is:

- Open the game app —> tap on the blue gear

- Tap on the ? mark

- Tap on Purchases and Gold Bars

-  Choose and tap on a topic that is closest to your question/issue

- Scroll down to the bottom and tap  "Contact Us"

If you don’t play on mobile or Windows app, please contact Player Support Team HERE. Describe briefly your complaint, and don’t forget to mention your Game ID, how to find: HERE

Good luck 🍀