Waiting on answer about why I cannot play candy crush soda! Why can't I even get past the opening.

dianer

Cannot get past the opening screen. Will not let me click on anything to get the game started. Help

Valery

me too, sick of this, they send e-mails to check everything but I have and still frozen on opening page...even on my other computer with loads of memory etc it doesn't work...I think the issue is with KING not us!

queen_candy61whester

OFF I can't suppose playing in hard levels.

paulinebowen

What is wrong with Candy Crush for the past few days. Not working

Maryanne65

I have been having the same issue since yesterday..  Can't get past the opening screen - it's frozen.  I sent a report, but haven't heard back yet.

Valery

So glad isn’t just me!

Valery

I have blasted them on Twitter as again I have base t the same stupid answer to my email, four identical answers from a bloody robot! They are not taking any notice of these posts. Think everyone should have a go on Twitter 

Elsa

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Something is going on here that this is the first time I have seen this message.  I already send the community manager a message about this.

Now let's get down to what issues you are having.  Are any of you getting the no Internet connection on a mobile device?  If so, the only way to fix the problem is to uninstall and reinstall the game gap but please be aware that if you do this then you will lose all lives and boosters because they are only saved to your device.

Also if you are playing on a mobile device you should be able to reach the support from your device and it gets redirected here to us.  If you are completing a contact form then it's going to another area and that could be why they are sending you back here for us to answer it.

If you are still having trouble please let me know where you are playing - computer or mobile?  Platform - Facebook or king.com or the Kingdom on mobile device.

Maryanne65

Mine was freezing up on my laptop, and I couldn't play the game for a week. It seems to be ok now

Elsa

Hi @Maryanne65, thank you for updating us with this information.  I am happy to hear that it's now working for you so have a wonderful candy crushing day!

imsport2u

 i have no internet connection either. this has been going on for three weeks. 
so if i delete and reinstall do i lose the i’m on?
Oh, and do i lose all those bonus packages they say i’ll get once i connect to internet 

Elsa

Hi @imsport2u, if you have been playing the game through Facebook or the Kingdom your progress will be saved.  But uninstalling and reinstalling the game will cause you to lose all lives and boosters on a mobile device.

Spinnifix

Hi!

 Yesterday I did not have internet connection for a while. But I tried it right away and it worked. I have no problems with Candy Crush soda. What annoys me is only that I have no BGH.


 Unfortunately, this chapter is ignored here.