Why can't i sign in to my Candy Crush Soda account?

JiMMY77731R

Ever since i registered to this "King Community" - yesterday - I have not been able to log into my Candy Crush Soda account... Is it because I used the same email address for both.

bernie-7

i don’t want to uninstall and lose my progress 

krishna42

Login with email

bernie-7

I’m having the same problem 

bernie-7

i don’t want to uninstall and lose my progress 

bernie-7

 I’ve tried logging in and every time I get the connection error message 

Betboop054

I'm having the same problem ,logging into Candy Crush soda it's  shadowing the log in with Facebook for the past 2 weeks, Help

QueenB

Hi @Betboop054, @bernie-7, @JiMMY77731R!

Do you guys happen to play on Apple device? If yes, can you try the following please:

- Disconnect the game from Facebook/King account (if connected).
- Delete Facebook App if you have it installed.
- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).
- Restart the device and try connecting the game back to FacebooKing account so your progress can sync.

Hope this does the trick  

Elsa

Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

Bella2021

I have had this problem also, persistently, in Candy Crush Soda for about a week now. When I try to login it say unable to connect. I am not on Facebook, it has nothing to do with Facebook. I am connected and logged in inside the Candy Crush Jelly app, it is just with Soda that I am unable to connect.

Elsa

@Bella2021, it is saying that there is no wifi?  If so, the only resolution is to uninstall and reinstall the game but I have to make you aware that if you do this then all lives and boosters on your device will be gone.  They are only saved to your device in the game.