How do I get my progress back? I was on 2328

jacksawin

I am back on level one  how do I get back where I was?

firebombmarkus

Hi @jacksawin and welcome to our adorable Community 😊 I am sorry this happened to you. Please follow the instructions on the link below and you will see how to get your progress back.

https://community.king.com/en/candy-crush-soda-saga/discussion/244246/how-to-get-your-level-and-progress-back

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗

Elsa

Hi @jackswain, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to enter them for a chance to win gold bars.

@firebombmarkus I saw a couple of messages in the community where the players were playing through Chrome and it started back at level 1 so I tested my game this morning.  On Chrome and with Facebook it does open to level 1.  I replayed the level and was hoping that it would show my progress but it didn't.  Then I opened the game on Firefox through Facebook same thing - level 1.  I reopened Chrome and reloaded the game and now it's back at my progress.  I'm not sure what's going on but I do remember at one time seeing an issue with Chrome where they players had to go back to an older Chrome version to get the game working again.

firebombmarkus

@Elsa thanks for the heads up! I never play my games on the browser so I am mostly not aware of these issues.